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This page lists some
of our more frequently asked questions.
Please feel free to contact us at
Sales@bigfishart.com
if your question is not listed.
Where did the name Big Fish, Inc. come
from?
We have always wanted to be a very big fish
in the small pond of the art world!
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Do you sell directly to consumers?
No. However, we can put you in touch with
some of our fine local retailers or interior
designers in your area. Please click on the
Preferred Dealer Locator and one of our
local sales representatives will redirect
you.
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Does Big Fish sell prints only?
No. We sell only framed pieces.
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Is your entire collection shown on the
website?
Yes. We have our entire collection of 2500
images online. We introduce new product
every April and October, and those are
online within 2 weeks of their introduction.
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Do you have a printed catalog?
Yes. We introduce a new catalog supplement
every summer. If you are on our mail list,
you will automatically receive one. Our
entire collection of art is housed in the
latest 3 supplements.
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Which catalog supplements are current?
We keep the latest 3 supplements current at
any given time. Click on Order Catalog from
the Home Page to see the current 3 catalog
covers.
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How do I get a copy of your catalogs?
Click on the order a catalog link from the
Home Page, or fax 877-756-4739. Make sure
you have your Federal Tax ID Number handy.
Our catalogs are provided free of charge,
but only to the trade.
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What is
your lead time?
All of our products are made for your order.
We don’t keep any items manufactured in
stock. Our lead time varies between 4 - 8
weeks. Call customer service at 800-468-4278
to get current lead time.
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What is your order minimum?
A first-time order must meet a $750 minimum.
Any reorder after that must be $500 or more.
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Are the sizes listed online and in the
catalog the finished size?
Yes. The sizes listed are the fully framed
size, width by height.
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I am a new customer. How do I open an
account?
Send a credit sheet (or download an
application online) along with your order.
It generally can take up to 2 weeks to
approve your credit terms. Make sure you
include your Federal Tax ID Number. You may
skip the credit approval process if you
prepay with a check or credit card, but we
need your payment information when your
order is initially processed. A Tax ID
Number is required in either case. A new
customer must meet a $750 opening minimum.
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Can I change a frame or a mat on your
pictures?
Yes. Your order must meet a $2000 minimum,
and then you may change the framing
materials. Of course, any items changed will
be subject to new pricing.
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Do you use regular glass, non-glare
glass, or plexiglass?
We use regular glass on most pictures. On
very large or oversized pictures, we use
plexiglass for multiple reasons. Because
plexi is much lighter weight, it is easier
for installing and makes your freight
charges cheaper. We can quote non-glare
glass on request, however, this is
considered a design change so your order
must meet our $2000 minimum.
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What are your mirrors made of?
Our mirrors are made of either carved wood
or a composite material called polyurethane.
Polyurethane is a very dense foam type
material. A polyurethane frame looks and
feels like wood, but it is lighter weight.
Because it can be moulded, we are able to
come up with many unique and more ornate
designs that would be extremely expensive in
a hand carved wood version. And since our
hand finishers are so talented, they can
create a wood grain finish even on a
polyurethane frame.
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How do I hang a large mirror or
oversized art securely?
We use D-rings on all oversized art and
mirrors, not wire. D-rings are much stronger
than wire, and are designed to keep the nail
that goes into the wall at a sharp angle, so
that even in drywall, it will stay in place.
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What is the best way to clean my
pictures and mirrors?
Mirror and picture glass can be cleaned with
any glass cleaner and a cloth or paper
towel. For the frame, do not use any
cleaning solution. We recommend only a dry
cloth for dusting. Very large pieces of art
have plexiglass. A special tag on the back
identifies these items. For plexiglass,
please use a plexiglass cleaner. Regular
glass cleaner can cause streaking.
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Will extreme temperatures damage a
mirror or picture?
Only in the most rare incidents. Big Fish
uses only quality materials that are built
to withstand extremes in temperature.
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How do I report a damaged item?
We, at Big Fish, pride ourselves on our
exceptional shipping standards. However,
damages do occur from time to time. Please
report any damage or missing item to Big
Fish customer service within 5 days of
receipt. Big Fish will file any claim with
the freight carrier so that the situation
can be resolved quickly and efficiently for
you. All products are guaranteed to your
satisfaction.
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