SHIPPING

We will use our best judgement to choose both carrier and route unless specific instructions are provided at the time of order placement. We attempt to comply with reasonable special instructions and delivery requests as long as they do not conflict with our terms and conditions. Our products are all packed in 300 lbs. test boxes approved by the freight carriers. Larger orders of multiple boxes will be banded to skids for additional protection against damage.

FREIGHT CHARGES

Most orders are shipped by common carrier, F.O.B. Linthicum Heights, Maryland. Freight charges, which include packaging and handling, will be added to your invoice. All orders are billed at 15% freight. A freight surcharge may be added for long distance or remote locations. All overseas or export charges will be quoted in addition. Any special freight charges, such as storage, residential delivery, interline service, lift back trucks and/or driver assistance are billed separately and are non-deductible. Alternate freight arrangements are subject to additional charges.

FREE FREIGHT

We offer a freight deduction for single orders that total more than $2500. Freight charges will be added to your invoice but may be deducted if the total amount is paid in full (check received) within the terms of the invoice. Special orders, special packaging and/or special delivery requirements are not eligible for deduction.

DAMAGES AND FREIGHT CLAIM PROCEDURES

All orders are guaranteed to your satisfaction. While damages are a rare occurrence, please inspect your shipment thoroughly upon arrival. Please note any damages/shortages on the bill of lading before you sign for receipt of the shipment. Big Fish, Inc. will file the freight claim. Any concealed or obvious damage and/or shortage must be reported to our Customer Service Department no later than 5 days after receipt. Once reported, we will provide you with additional instructions as to how we will rectify the situation. For damages, please save the original container until your customer service issue is satisfied.